Warranty: We offer a 1-year warranty against any quality defects on the product. (from the date of purchase).

1、Only items that are defective or damaged caused by the product quality and purchased directly from MECOOL online store will be accepted.

2、Any item not in its original condition, is damaged, is disassembled or missing parts for reasons not due to our error is not valid for a refund.

3、Please kindly understand we only support the return or replacement after it is determined via troubleshooting that your product is faulty and couldn't use normally.

4、Please kindly note you will be responsible for paying for your own shipping costs for returning the item(s).

5、Once your return is received and inspected, we will also notify you of the approval or rejection of your refund.

For more information, go to the Return & Refunds Policy page.

Shipping Locations: Our main shipping address and return address are located in Shenzhen, China.  

ETA: Processing orders takes 1 to 3 business days. Usually, it takes 3 to 45 business days for the package to arrive depending on where you live.

About customs tax

1、For United States & EU countries: The price is tax-include, you do not need to pay the tax. The tax-included policy is not available for additional accessories included with order and remote areas)

2、For other countries: All import taxes / duties are the buyer’s responsibility.

For more information, go to the Shipping Policy page.

If the product is out of stock, please visit at MECOOL official Amazon Store

❓ السؤال: ما نوع الشريحة الموجودة في KM2 PLUS DELUXE؟
✅ الإجابة: شريحة KM2 PLUS DELUXE هي S905X4، والتي تدعم Dolby Atmos وDolby Vision أكثر من KM2 PLUS.

❓ سؤال: ما مقدار الذاكرة الموجودة في KM2 PLUS DELUXE؟
✅ الإجابة: ذاكرة KM2 PLUS DELUXE هي 4 جيجابايت من ذاكرة الوصول العشوائي + 32 جيجابايت من ذاكرة القراءة فقط.

❓ سؤال: هل يدعم KM2 PLUS DELUXE WiFi6؟
الإجابة: يدعم KM2 PLUS DELUXE WiFi6.

❓ سؤال: كيفية استخدام Dolby Atmos و Dolby Vision مع KM2 PLUS DELUXE؟
✅ الإجابة: عند استخدام هاتين الوظيفتين، يجب أن يدعم الفيديو والتلفزيون ومكبرات الصوت والأجهزة الأخرى تقنيتي Dolby Atmos وDolby Vision، وأن تكون الإعدادات صحيحة. يجب ضبط عرض Dolby Atmos في إعدادات النظام (الإعدادات - تفضيلات الجهاز - العرض والصوت - إعدادات الصوت المتقدمة - اختيار التنسيقات - تلقائي). لا حاجة لضبط Dolby Vision، فهو مُفعّل افتراضيًا.

❓ سؤال: ما هو إصدار واجهة USB الموجودة في KM2 PLUS DELUXE؟
✅ الإجابة: واجهتا USB لجهاز KM2 PLUS DELUXE هما 2.0.​