Warranty: We offer a 1-year warranty against any quality defects on the product. (from the date of purchase).

1、Only items that are defective or damaged caused by the product quality and purchased directly from MECOOL online store will be accepted.

2、Any item not in its original condition, is damaged, is disassembled or missing parts for reasons not due to our error is not valid for a refund.

3、Please kindly understand we only support the return or replacement after it is determined via troubleshooting that your product is faulty and couldn't use normally.

4、Please kindly note you will be responsible for paying for your own shipping costs for returning the item(s).

5、Once your return is received and inspected, we will also notify you of the approval or rejection of your refund.

For more information, go to the Return & Refunds Policy page.

Shipping Locations: Our main shipping address and return address are located in Shenzhen, China.  

ETA: Processing orders takes 1 to 3 business days. Usually, it takes 3 to 45 business days for the package to arrive depending on where you live.

About customs tax

1、For United States & EU countries: The price is tax-include, you do not need to pay the tax. The tax-included policy is not available for additional accessories included with order and remote areas)

2、For other countries: All import taxes / duties are the buyer’s responsibility.

For more information, go to the Shipping Policy page.

Question: What's the suitable aspect ratio?
Answer: It's an auto aspect ratio projector, but most videos are 4:3 or 16:9.

Question: Does this come with a screen?
Answer: No. You need to purchase screen separately.

Question: What's the biggest projection size?
Answer: The biggest projection size is 240".

Question: Does this device have a usb to connect fire stick?
Answer: This projector comes with a tv stick (built-in), if you wants to connect fire stick, you need take out the original stick(at the back side), and install the stick to the HDMI port.

Question: Dose it comes with projector screen or stand?
Answer: No, it comes with a projecto, a tv stick(built-in), a remote control and other accessories.

Question: What's the Native resolution?
Answer: It's 1920*1080.Native 1080P Projector.

Question: Can you project amazon prime through your phone with this?
Answer: This TV projector comes with a tv stick which has built-in Prime Video, you also can project with your phone.

Question: Does this have an android operating system?
Answer: It comes with Android TV system.

Question: How to connect Bluetooth speakers?
Answer: If you want to connect Bluetooth speakers with our KP1 projector, please follow the following step:
1,Open the Bluetooth pairing mode from your speaker;
2,Open the Projector, and following the step: setting→→remotes & accessories→→add accessory, find out your device and fill in the password.